Are you a Manufacturer? Do you offer after-sales service? How can I ask for that? And how about the warranty?
Yes, we are professional manufacturers of Environmental Chambers, Leather shoe testing equipment, and Plastic Rubber testing Equipment. Every machine includes a 12-month warranty after shipment, with 12 months of free maintenance (extended to 14 months considering sea transportation). For technical support, contact us via email or phone - we'll diagnose issues and provide solutions within 24-48 hours.
What about the delivery term?
Standard machines in stock: 3-7 working days; Custom orders: 15-20 working days after payment. Urgent requests receive special priority scheduling.
Do you accept customization services? Can I have my logo on the machine?
Yes, we offer both standard and fully customized machines according to your requirements, including OEM and ODM services with your logo.
How can I install and use the machine?
We provide English operation manuals and videos. Most machines are shipped fully assembled - simply connect power and begin operation. On-site installation assistance is available when necessary.
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